Privacy Policy

Effective Date: April 8, 2026

G&M Car Service, operated by G&M Car Service LLC ("we," "us," or "our"), respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and transportation services.

1. Information We Collect

Booking Information: Name, phone number, email address, pickup/dropoff locations, travel dates, flight details, and number of passengers.
Payment Information: We do not store credit card numbers. Payments are processed through third-party providers (Zelle, cash, or other agreed methods).
Location Data: Pickup and dropoff addresses for route calculation and pricing. We do not track your real-time location.
Communication Data: SMS messages sent via our notification system (SignalWire) for booking confirmations and ride updates.
Photos: Optional passenger photos for driver identification at airport pickups — stored securely and deleted after ride completion.
Usage Data: Standard web server logs (IP address, browser type, pages visited) for security and analytics.

2. How We Use Your Information

To process and fulfill your booking requests
To communicate ride confirmations, driver details, pickup updates, and payment follow-up via SMS or email
To calculate pricing based on distance and route
To track flights for airport pickup timing adjustments
To improve our services and website experience
To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We do not share mobile opt-in data or consent with third parties for their own marketing purposes. We may share limited data with:

Our drivers: Name, phone number, pickup location, and flight details necessary to complete your ride.
Service providers: SignalWire (SMS), Google Maps (routing), AviationStack (flight tracking) — subject to their own privacy policies.
Legal authorities: When required by law or to protect our legal rights.

4. Data Retention

Booking records are retained for accounting and tax purposes as required by Florida and federal law (typically 7 years). You may request deletion of non-essential personal data by contacting us.

5. Data Security

We use HTTPS encryption, secure session management, and access controls to protect your data. However, no method of electronic transmission is 100% secure.

6. Cookies

We use session cookies to maintain your login state (admin/driver portals). We do not use advertising or third-party tracking cookies.

7. Your Rights

You may:

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of SMS notifications by replying STOP
Request help with SMS notifications by replying HELP or contacting us directly

8. SMS Communications

When you submit a booking request or otherwise ask us to text you about your transportation service, you consent to receive transactional SMS messages from G&M Car Service. These messages may include booking confirmations, driver en route notices, arrival updates, support replies, and payment follow-up related to your ride. Message frequency varies by booking. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for assistance.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this privacy policy, contact us at:

G&M Car Service (G&M Car Service LLC)
Sarasota County, Florida
Contact Form | (941) 257-8848